Case Studies Successful Solutions

21 years, 2500 Clients and 6000 Solutions

Avanquest Solutions has a large and diverse client base, but all with the same issues in common: a desire to make their organisations work more efficiently, speed up their business processes and deliver a more satisfactory experience for staff and customers alike. Twenty years providing complex business solutions, often as part of an even larger project, has created not just a wealth of experience but a highly-skilled team of business consultants and analysts whose total focus is to support our customers.

Our business has developed and the solutions we implement have changed to fit the needs and requirements of our customers. Generally though, our clients have remained the same. The names might be different, reflecting the consolidation in the market, but we still serve the major banks, insurance companies, pharmaceutical manufacturers, commercial organisations of every type and central and local government departments.

Below we have listed a cross-section of our Case Studies for you to download in pdf format. If you would like further information about any of these, or how we can help your organisation, please contact us - see right.

 

Case Studies - By vertical market

Banking And Finance

Britannia - RightFax offers Britannia mutual benefit - Faster streamlined workflow cuts delivery costs by up to 90% - Click here to download

Portman Building Society - Voice, Fax and Email messages in one inbox improves productivity, and increases service levels - Click here to download

Metro Moneywise - High-Powered Document Management - OnBase electronically captures, stores, manages and retrieves EVERY document type - Click here to download

DSTi - SMS capability added to the HiContact Automated Work Distributor Suite - Avoids numerous calls, saves client time and provides customers with a notification service second-to-none - Click to download

Loss Management Group - Streamlined, automated policyholder contact via SMS brings very real efficiency gains - Click here to download

Windsor Life - Instant Access to Policy Holder Data with Captaris Alchemy - Electronic Document Management Supports Business Continuity and Increases Efficiency - Click here to download

 

NHS and Healthcare

Staffordshire Ambulance Trust - Incoming faxes from ambulance Defibrillator Monitors are auto-routed via email and handheld devices to doctors for rapid treatment decisions - Click here to download

Wexham NHS - Number of cancer patient referrals processed within the government target period has gone up considerably as a result of the Rightfax system - Click here to download

Sheffield Care Trust - Cost-effective electronic medical records improve safety for patients and staff - Over 2.5 million records captured, stored and instantly retrievable - Click here to download

St Peter's Trust - Dramatically improved daily operations - "Little time is now spent in the filing room searching for key papers and OnBase has surpassed our expectations for timely retrieval." - Click here to download

Royal Free Hospital - Automated SMS system cuts waiting times - Callers are offered 3 appointments over a 48hr period via text, the system then accepts SMS responses and generates an appointment and booking reference - Click here to download

 

Local and Central Government

Surrey Heath Council - By leveraging their investment in an Avanquest Solution, designed to enhance the retrieval of planning information, Surrey Heath Council have been able to provide document management to an additional 5 departments - Click here to download

Oxfordshire County Council switches to free emergency texts - The council had already embraced SMS as a means of keeping its citizens up to date, but due to a yearly fee, the existing solution wasnt taken up by many people. Text Message Server now allows subscription-free two-way SMS communication and is proving very successful - Click here to download

City of Edinburgh Council - Drainage and Claims ! - Avanquest Enables Emergency 3G Access to Critical Drainage Records and Improves Credit Control with Captaris Alchemy. The recently published Pitt Report on the UK's flooding problems contained recommendations that electronic drainage maps are made available. Edinburgh are already doing this! - Click here to download

Plymouth City Council - "An Avanquest Solution helps with the e-Government Agenda as we can demonstrate compliance.” - Plymouth City Council transforms business processes with Captaris Alchemy - Click here to download

Goole Town Council - Electronic archiving gives peace of mind against flood and fire damage - Cost effective solution helps to locate and protect files easily and quickly - Click here to download

Waverney District Council - Unified Messaging improvements for staff and residents - Replacement of ageing voicemail system improves speed and level of service provided to the public - Click here to download

Barnsley Borough Council - A more powerful, more productive and 'greener' workflow solution - Fax integration with Xerox MFPs saves time and more importantly, energy - Click here to download

Rochdale Council - Working environment improved by removing mountains of files and cabinets - Local Authority searches and planning applications processed in record time - Click here to download

Babergh District Council - SMS saves valuable time, providing a modern, cost effective and easier method of keeping in touch with staff and residents - Travel alerts, appointment reminders, council tax reminders and much more - Click here to download

South Oxfordshire District Council - Texting gets the vote in local elections - Successful pilot scheme delivers election results and paves the way for expanded SMS implementation throughout the council - Click here to download

Harborough Council - Improved services for residents and a more streamlined method for the reporting of problems. Future projects include automated car parking payments via text - Click here to download

Eastleigh Borough Council - Text Messaging provides an immediate and efficient method of communicating with the council. Incoming SMS messages are auto-routed via emai to the correct recipeint - Click here to download

Barnet Council - Monarch has been saving time and increasing efficiency at the council for over 14 years. The highly advanced and yet simple to use Data Mining software makes financial reporting easy - Click here to download

Liberata for Croydon Council - Rightfax connector for Oracle automates an in-house e-Procurement system - Purchase Order documents are automatically despatched electronically via email and fax - Click here to download

 

Housing Associations

Signpost - Housing Association improves management of maintenance team with text messaging - Click here to download

Helena Housing - 2.25 million tenancy documents scanned, indexed, archived, and available to view at the click of a button, from any location - Click here to download

St Christophers Fellowship - charity uses SMS to facilitate a private and confidential method of communication between staff and service users - Click here to download

 

Legal

Hammondsdirect - SMS solution soothes house buying stress - House buyers are kept up-to-date with text messaging - Click here to download

Lewis Silkin - Fee earners can access voice, fax and e-mail messages from their Outlook inbox from any location, particularly useful for home and mobile working. This has improved reactiveness to Clients, leading to enhanced customer retention and satisfaction - Click here to download

Wragge & Co - Wragge & Co now run a full communication suite from Avanquest - Mission critical document delivery, flexible messaging with voice, fax and email in one inbox and SMS for efficient and convenient communication - Click here to download

 

Business

Cruden Group - "The business benefits and advantage we obtain from the Alchemy and Workflow system, have enabled us to improve our total workflow, record accurately all site documentation and facilitate remote access to documents. Together with the fact that within two to three years we will have paid for the system through the saving of paper, printing costs and physical storage of documents, Alchemy has proved a sound investment for the Company". Click here to download

Northern Marine Management - Tendering, procurement and payment processes enhanced using web enabled electronic document and workflow solution. Integrated with existing RightFax system to improve compliance with Sarbanes Oxley criteria and USA Financial Rules - Click here to download

Options Employment - Payroll processing costs cut substantially, staffing levels reduced, 4 'working days' per branch saved - Impressive Workflow and Document Management Solution handles 1000s of timesheets weekly - Click here to download

Shire Pharmaceuticals - Efficiency improved using CallXpress and Rightfax for Unified Communications - "CallXpress enhances the way we work" - Click here to download

Office Depot - £1000s saved every month in maintenance costs and overheads - Faxing automated and integrated with SAP, messaging unified and Text Message Server used for IT system monitoring - Click here to download

Cory Brothers - The integration of Alchemy has given Cory Brothers a huge competitive advantage, adding real value, giving a unique offering within the Shipping Agency industry and enabling the Company to win new business - Click here to download

Freight Transport Association - OnBase document management has made a significant difference to the Credit Control department. Staff can archive, view and forward copy invoices, saving time, paper and reducing human error. The system is also used as a central library for storing and distributing policy documents - Click here to download

Interbrew - SMS is used for job allocation and feedback from mobile employees, ensuring timelier job allocation and responses. It is also used to brief sales people on new product launches and status of product deliveries to customers - Click here to download

Jewish Agency - Peace of mind for parents of children on overseas holidays in Israel, via SMS. Text Messaging integrated into the Agency's PC network is also used for marketing to previous participants and members - Click here to download

WBB Minerals - Combined with Formscape, automated network faxing of Purchase Orders has significantly improved this part of the business. It means that somebody no longer has to manually send faxes or hand mail the orders - Click here to download

Mortons - "... we have been able to embed the Rightfax codes into our Sage forms, allowing us to fax information such as invoices and Bacs Remittance advice slips, saving us both time and money" - Click here to download

Hillarys Blinds - Rightfax coupled with SAP automatically generates over 28,000 faxes a month, streamlining business processes, providing better quality and service to advisors and customers alike - Click here to download

Informa - Fax over IP balances the load - Expanded 60-channel twin fax server infrastructure connected to an existing CISCO voice system, delivers documents via the PSTN - Click here to download

 

Education

Castle View School - Texting Success for Instant Communication with Parents - The school has successfully reduced the unauthorised absence rate by combining its electronic registration system with SMS notification of absence - Click here to download

Brockenhurst College - SMS messaging service enables tutors to contact pupils quickly and easily, and also provides a solution to handle incoming enquiries, allowing the college to provide a self-service information option for all students- Click here to download

St Andrews University - Remote IT Support Issues Solved - A support telephone call which could take 30 minutes previously, can now be completed in 5 minutes and lengthy support site visits have been reduced to as little as 5-10 minutes - Click here to download

 

 

 

More information

For information on any of our solutions or products, please call us on 01962 835053 or email sales@avanquest.co.uk.